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Phone FAQs

Let us help you find answers to some frequently asked phone questions.

Use our Phone Support Wizard or visit our troubleshooting page for step-by-step instructions to troubleshoot having no dial tone.

Use our Phone Support Wizard for step-by-step instructions to troubleshoot issues with static.

Yes, so long as you’re staying in the same geographic area – meaning you switched to Frontier as your provider, and area code are the same. Phone number transfers, also known as porting, can take up to 5 business days.

If you’re moving to a new geographic area with a different area code, you may need a new number. If you’re unable to transfer your existing number, we’ll provide a new number at no cost to you.

Note: Sometimes, providers will place a Local Carrier Change Freeze on your account to protect against unauthorized transfers. If your current provider has placed this freeze on your account, you’ll need to contact them and have it removed before we can transfer your number.

There are several ways to block telemarketing calls including:

  1. The National Do Not Call Registry
  2. Nomorobo a free service offered to Fiber Digital Voice, Frontier® Digital Voice or Unlimited Digital Voice customers.
  3. Our add-on call blocking Feature Pack. chat with us to add the pack.

Learn how to block telemarketing and spam calls using these methods here.

You can order a battery backup unit through our secure portal. Learn more about using and troubleshooting battery backup units.

Phone articles

Get the help you need with step-by-step solutions to your questions.

Videos

Get answers to your questions through our series of short videos.

How to test my home phone connection

Learn how to perform a simple test to diagnose the problem with your home phone.

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