Frontier Support

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FAQs

Let us help you find answers to some frequently asked questions.

Most often, internet connection issues can be resolved by restarting your router. Learn how to restart your router.

If you’re still having issues after restarting your router, check to see if you’re experiencing a service outage or view our troubleshooting tips.

Use our Phone Support Wizard for step-by-step instructions to troubleshoot having no dial tone.

There are several conditions that could cause your bill to vary. Examples include:

  • A promotion ending
  • Billing adjustments
  • Changes in your service resulting in a one-time fee
  • One-time fees; for example – Pay Per View, Video On Demand, Tolls or Long Distance, Late payment charges, Non-Sufficient Funds (NSF)
  • Partial month charges or a credit for a change made in the middle of your bill cycle

Please note: Tax charges can vary slightly depending on the number of days in the month. We will notify you about any upcoming rate changes on your bill.

For more information, watch our video on why your bill might be higher than expected.

Internet speed tests, particularly speed to device tests, can be affected by wired and Wi-Fi device limitations, in addition to the number of devices. This could result in speeds that are different from the internet speeds you’re expecting. This is common across all internet providers, not just Frontier.

Learn more about internet speeds and the different types of speed tests here.

Support articles

Get the help you need with step-by-step solutions to your questions.

Videos

Get answers to your questions through our series of short videos.

How to restart your router

Can’t browse or get online? Restarting your router will usually resolve most problems such as slow speeds, disconnects or wireless issues.

How to find my Wi-Fi name and password

To set up a Wi-Fi connection on your devices, you’ll need your wireless network name and password. This video will show you how to find them.

Learn why your bill may be higher than expected

Watch this video to learn about unusual or unexpected charges that can occur when you add or remove services.

How to connect wireless devices to my Wi-Fi network

Follow these simple steps to connect your Apple, Android, Windows and Smart Home devices to your wireless network using Wi-Fi.

How to pay your Frontier bill

Learn the different ways you can pay your Frontier bill so you can choose the method that works best for you.

How to pay your Frontier bill online

Follow these easy steps to pay your Frontier bill online.

How to create your Frontier ID

Learn how to register and set up your Frontier ID in a few simple steps.

How to reset my Frontier email password

Follow these simple steps to change your Frontier email password. Adding a recovery address is also covered, so it can be easily reset if forgotten.

Wi-Fi performance explained

Ever wonder what factors really effect Wi-Fi performance? It comes down to three main things that will be explained in this video.

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