When contacting the Local Carrier Services Center, please provide the representative with a valid Purchase Order Number (PON) and the urgency level of the escalation. Please allow the representative a reasonable amount of time to resolve the issue.
Order Processing for SPIDS 0121, 0161, 2473, & 7513
888-608-8023
Order Processing for SPID 5200
888-608-8023, Option 2
| Local (LSR) Support Email Contacts |
|---|
| Local.Carrier.Services.Support@ftr.com | LSR.Escalations@ftr.com |
| LSR Pre and Post-FOC Inquiries | Out-of-service |
| PLOC Freeze Inquiries | Provisioning Issues |
| Listing Record Investigations | Missed Due Dates |
| Report Local System Issue | Expedites |
| Area | Center | Number/Email |
|---|---|---|
| General LSR Inquiries | LCSS Helpdesk | Local.Carrier.Services.Support@ftr.com |
| LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) | LSR Escalations | LSR.Escalations@ftr.com |
| LSR Coordinate Hot Cuts and Unbundled Service Order Activity | Carrier Services Support Team (CSST) | 877-503-8261 |
| Concurrence (SPID 0121, 0161, 2473, 5200, 7513) | LNP Center |
260-461-3353 LNP.Concurrence@ftr.com |
| Connectivity and Profile Management | Connectivity Manager | Frontier.Connectivity. Management@ftr.com |
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.
| Contact | Title | Contact Info |
|---|---|---|
| Level1 | ||
| Local Carrier Services Center | Service Representative | 888-608-8023 |
| Level2 | ||
|---|---|---|
| LCSS Helpdesk | Service Representative | Local.Carrier.Services.Support@ftr.com |
| Level3 | ||
|---|---|---|
| Lisa Streb | Manager | 585-750-5709 Lisa.Streb@ftr.com |
| Level 4 | ||
|---|---|---|
| Pam Huber-Hauck | Director | 585-739-6365 Pam.Huber-Hauck@ftr.com |
Please utilize the following guidelines when submitting escalation e-mails:
NOTE: Change requests or new installs not worked as expected are not considered an out of service condition, these are missed due dates.
| Contact | Title | Contact Info |
|---|---|---|
| Level1 | ||
| LSR Escalation Team | Project Specialist | LSR.Escalations@ftr.com |
| Level 2 | ||
|---|---|---|
| Cheryl Tyndall | Supervisor | 919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 3 | ||
|---|---|---|
| Doug Tomlinson | Manager | 919-941-6041 Douglas.Tomlinson@ftr.com |
EXPEDITE DUE DATE REQUEST Earlier due date requests require the submission of a supplement LSR with the Expedite (EXP) field populated once a Firm Order Confirmation has been received from the initial request.
NOTE: Frontier does not guarantee that a request to expedite a due date can be granted.
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Carrier Services Support Team (CSST) | Service Representative | 877-503-8261 |
| Level 2 | ||
|---|---|---|
| Marshall Brunson | Manager | Marshall.Brunson1@ftr.com |
| Level 3 | ||
|---|---|---|
| Pam Huber-Hauck | Director | 585-777-1071 Pam.Huber-Hauck@ftr.com |
The Local Number Portability (LNP) Center is responsible for the resolution of NPAC message fallout between Frontier Communications and the New Network Service Provider (NNSP). Before contacting the LNP Center, the NNSP should verify receipt of the Firm Order Confirmation (FOC).
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Local Number Portability Center | Service Representative | LNP.Concurrence@ftr.com |
| Level 2 | ||
|---|---|---|
| Sheri Pressler | Manager | 260-461-3475 |
| Level 3 | ||
|---|---|---|
| Irene Beitz-Yorks | Director | 570-631-1078 |
If you would like to be included in the email distribution of the OSS System Availability updates, please subscribe here.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.