WHOLESALE SUPPORT

PRODUCT RESOURCES

Broadband Services Contacts

Broadband Ordering Center

Broadband Ordering Email Contacts
Wholesale Advantage Broadband & FTTP Bulk DSL (DSL Agency)
Local.Broadband@ftr.com NorthCentralEadgeTeam@ftr.com

Broadband Ordering Escalation List

Contact Title Contact Info
Level1
Ordering Center Customer Service Representative 888-668-7916 – Option 1 (Email Contacts Above)
Level2
Marshall Brunson Manager 919-224-1172 Marshall.Brunson1@ftr.com
Level3
Pam Huber-Hauck Director 585-777-1071 Pam.Huber-Hauck@ftr.com

Repair Contact Lists

If you are a Frontier Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using the Virtual Front Office – Trouble Administration Module (VFO-TA)

Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble ticket submission is not available. See contact list below.

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