When contacting the Local Carrier Services Center, please provide the representative with a valid Purchase Order Number (PON) and the urgency level of the escalation. Please allow the representative a reasonable amount of time to resolve the issue.
Order Processing for SPIDS 0121, 0161, 2473, & 7513
888-608-8023
Order Processing for SPID 5200
888-608-8023, Option 2
| Local (LSR) Support Email Contacts |
|---|
| Local.Carrier.Services.Support@ftr.com | LSR.Escalations@ftr.com |
| LSR Pre and Post-FOC Inquiries | Out-of-service |
| PLOC Freeze Inquiries | Provisioning Issues |
| Listing Record Investigations | Missed Due Dates |
| Report Local System Issue | Expedites |
| Area | Center | Number/Email |
|---|---|---|
| General LSR Inquiries | LCSS Helpdesk | Local.Carrier.Services.Support@ftr.com |
| LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) | LSR Escalations | LSR.Escalations@ftr.com |
| LSR Coordinate Hot Cuts and Unbundled Service Order Activit | Carrier Services Support Team (CSST) | 877-503-8261 |
| Concurrence (SPID 0121, 0161, 2473, 5200, 7513) | LNP Center |
260-461-3353 LNP.Concurrence@ftr.com |
| Connectivity and Profile Management | Connectivity Manager | Frontier.Connectivity. Management@ftr.com |
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Local Carrier Services Center | Service Representative | 888-608-8023 |
| Level 2 | ||
|---|---|---|
| LCSS Helpdesk | Service Representative | Local.Carrier.Services.Support@ftr.com |
| Level 3 | ||
|---|---|---|
| Lisa Streb | Manager |
585-750-5709 Lisa.Streb@ftr.com |
| Level 4 | ||
|---|---|---|
| Pam Huber-Hauck | Director |
585-739-6365 Pam.Huber-Hauck@ftr.com |
Please utilize the following guidelines when submitting escalation e-mails:
• Include the PON in the subject line.
• If an out of service condition exists, include Out of Service or OOS along with the PON in the subject line.
• Out of service escalations will receive status within two (2) hours.
NOTE: Change requests or new installs not worked as expected are not considered an out of service condition, these are missed due dates.
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| LSR Escalation Team | Project Specialist | LSR.Escalations@ftr.com |
| Level 2 | ||
|---|---|---|
| Cheryl Tyndall | Supervisor |
919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 3 | ||
|---|---|---|
| Doug Tomlinson | Manager |
919-941-6041 Douglas.Tomlinson@ftr.com |
EXPEDITE DUE DATE REQUEST Earlier due date requests require the submission of a supplement LSR with the Expedite (EXP) field populated once a Firm Order Confirmation has been received from the initial request.
• If returned due date is not acceptable, proceed to 1st level escalation.
• The specialist will contact the appropriate provisioning team to inquire if an earlier due date can be accommodated.
NOTE: Frontier does not guarantee that a request to expedite a due date can be granted.
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Carrier Services Support Team (CSST) | Service Representative | 877-503-8261 |
| Level 2 | ||
|---|---|---|
| Marshall Brunson | Manager | Marshall.Brunson1@ftr.com |
| Level 3 | ||
|---|---|---|
| Pam Huber-Hauck | Director |
585-777-1071 Pam.Huber-Hauck@ftr.com |
The Local Number Portability (LNP) Center is responsible for the resolution of NPAC message fallout between Frontier Communications and the New Network Service Provider (NNSP). Before contacting the LNP Center, the NNSP should verify receipt of the Firm Order Confirmation (FOC).
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Local Number Portability Center | Service Representative | LNP.Concurrence@ftr.com |
| Level 2 | ||
|---|---|---|
| Sheri Pressler | Manager | 260-461-3475 |
| Level 3 | ||
|---|---|---|
| Irene Beitz-Yorks | Director | 570-631-1078 |
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