The ICSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:
ICSC hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
For contact information including escalation lists, please visit the Access Services Contacts page.
LCSC Option 1 hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
LCSC Option 2 (Connecticut Only) hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
For contact information including escalation lists, please visit the Local Voice/UNE Services Contacts or Broadband Services Contacts page.
| Area | Center | Hours of Operation |
|---|---|---|
| Broadband Ordering | Carrier Services Support Team (CSST) | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| General LSR Inquiries | LCSS Helpdesk | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) | LSR Escalations | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| LSR Coordinate Hot Cuts and Unbundled Service Order Activity | Carrier Services Support Team (CSST) | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| PA CLEC (Formerly CTSI) Ordering | PA CLEC Carrier Service Center | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| Concurrence (SPID 0121, 0161, 0615, 2473, 5200, 7513 | LNP Center | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| Profile Management | LSR Profile Management Team | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time |
| Holiday | Date of Observance |
|---|---|
| New Year’s Day | January 1, 2025 |
| Martin Luther King Day | January 20, 2025 |
| Presidents’ Day | February 17, 2025 |
| Memorial Day | May 26, 2025 |
| Juneteenth | June 19, 2025 |
| Independence Day | July 4, 2024 |
| Labor Day | September 1, 2025 |
| Veterans Day | November 11, 2025 |
| Thanksgiving Day | November 27, 2025 |
| Day After Thanksgiving | November 28, 2025 |
| Christmas Day | December 25, 2025 |
| Center Team | Modified Center Hours |
|---|---|
| Access/Local | December 24, 2025, 8:00 a.m. to 4:00 p.m. Eastern Time |
| Holiday | Date of Observance |
|---|---|
| New Year’s Day | January 1, 2024 |
| Martin Luther King Day | January 15, 2024 |
| Presidents Day | February 19, 2024 |
| Memorial Day | May 27, 2024 |
| Juneteenth | June 19, 2024 |
| Independence Day | July 4, 2024 |
| Labor Day | September 2, 2024 |
| Veterans Day | November 11, 2024 |
| Thanksgiving Day | November 28, 2024 |
| Day After Thanksgiving | November 29, 2024 |
| Christmas Day | November 25, 2024 |
| Center Team | Modified Center Hours |
|---|---|
| Access/Local | December 24, 2024, 8:00 a.m. to 4:00 p.m. Eastern Time |
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