| Broadband Ordering Email Contacts |
|---|
| Wholesale Advantage Broadband & FTTP | Local.Broadband@ftr.com |
| Bulk DSL (DSL Agency) | NorthCentralEadgeTeam@ftr.com |
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
|---|---|---|
| Ordering Center | Customer Service Representative | 888-668-7916 – Option 1 (Email Contacts Above) |
| Level 2 | ||
|---|---|---|
| Marshall Brunson | Manager | Marshall.Brunson1@ftr.com |
| Level 3 | ||
|---|---|---|
| Pam Huber-Hauck | Director | 585-739-6365 Pam.Huber-Hauck@ftr.com |
If you are a Frontier Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using the Virtual Front Office – Trouble Administration Module (VFO-TA)
Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble ticket submission is not available. See contact list below.
PROPRIETARY NOTICE
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