| Broadband Ordering Email Contacts |
|---|
| Wholesale Advantage Broadband & FTTP | Local.Broadband@ftr.com |
| Bulk DSL (DSL Agency) | NorthCentralEadgeTeam@ftr.com |
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
|---|---|---|
| Ordering Center | Customer Service Representative | 888-668-7916 – Option 1 (Email Contacts Above) |
| Level 2 | ||
|---|---|---|
| Marshall Brunson | Manager | 919-224-1172 Marshall.Brunson1@ftr.com |
| Level 3 | ||
|---|---|---|
| Pam Huber-Hauck | Director | 585-777-1071 Pam.Huber-Hauck@ftr.com |
If you are a Frontier Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using the Virtual Front Office – Trouble Administration Module (VFO-TA)
Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble ticket submission is not available. See contact list below.
If you would like to be included in the email distribution of the OSS System Availability updates, please subscribe here.
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