WHOLESALE SUPPORT

PRODUCT RESOURCES

Access Services Contacts

ASR Ordering Center (ICSC)

Order processing for Ethernet Services
888-444-2267 – Option 1

Order processing for All Other Services
888-444-2267 – Option 2 (See Product Options Below)

  • Opt 1 – Special Access
  • Opt 2 – Switched Access

Pre FOC Ordering Contact and Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.
Contact Title Contact Info
Level 1
ASR Ordering Center Ethernet Services Service Representative 888-444-2267 – Option 1
ASR Ordering Center Other Services Service Representative 888-444-2267 – Option 2
  • Opt 1 – Special Access
  • Opt 2 – Switched Access
Level 2
ASR Pre-FOC Escalation Escalation Representative Carrier.DST@ftr.com
Level 3
Marshall Brunson Manager Marshall.Brunson1@ftr.com
Level 4
Pam Huber-Hauck Director 585-739-6365
Pam.Huber-Hauck@ftr.com

TDM Post FOC Ordering Contact and Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below.
Contact Title Contact Info
Level 1
ASR Ordering CenterEthernet Services Service Representative 888-444-2267 – Option 1
ASR Ordering CenterOther Services Service Representative 888-444-2267 – Option 2
  • Opt 1 – Special Access
  • Opt 2 – Switched Access
  • Opt 3 – ICSC: CS35
  • Opt 4 – ICSC: RT01/OT01
Level 2
ASR Post FOC Escalations Team Escalation Specialist ASR.PostFOC.Escalations@FTR.com
Level 3
Cheryl Tyndall Escalation Lead 919-941-7421
Cheryl.Tyndall@ftr.com
Level 4
Doug Tomlinson Manager 919-941-6041
Douglas.Tomlinson@ftr.com

Ethernet Project Management Contact and Post-FOC Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below.
Contact Title Contact Info
Level 1
CCPM Team Project Specialist Frontier.CCPM.Team@FTR.com
Level 2
Kecia West Manager 919-224-1166
Kecia.West@ftr.com
Level 3
Rodney Williams Director 919-451-1485
Rodney.Williams@ftr.com

Edge Colocation Program Management

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.
Contact Title Contact Info
Level 1
Edge Colo Team Program Managers Frontier.Edge.Colo@ftr.com
Level 2
Will Mainor Program Manager 919-703-7053
William.Mainor@ftr.com
Level 3
Michelle Crull Program Lead 765-438-8468
Michelle.Crull@ftr.com
Level 4
Dennis Kaups Manager 304-346-6691
Dennis.Kaups@ftr.com

ASR Order Inquiries / System Issues

ASR Order Support for All States – Carrier.DST@ftr.com

After Hours TSP Ordering Contact

Contact Title Contact Info
Pam Huber-Hauck Director 585-739-6365

Expedite, Disconnect in Error and Formal Construction Due Date Improvement Contacts

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

All PONs should already have EXP field populated with a “Y”


Disconnects in Error Expedites:
  • Email Subject: OOS/DIE PON END USER NAME, CITY AND STATE Example: OOS/DIE N1234567 OUR CUSTOMER, POMONA CA
  • Late day submissions risk next business day restoral
Contact Title Contact Info
Level 1
ASR Expedite Team Specialist ASR.Expedites@ftr.com
Level 2
Cheryl Tyndall Specialist 919-941-7421
Cheryl.Tyndall@ftr.com
Level 3
Doug Tomlinson Manager 919-941-6041
Douglas.Tomlinson@ftr.com

Frontier Hot Cut Pretest Contacts (ASR Transactions Only)

The Frontier Provisioning Center provides external Carriers a direct contact for pretesting of Design Service Circuits associated to a Hot Cut Order. Typically, these are referred to as a pretest prior to the actual CFA Roll/Hot Cut. Carriers wishing to pretest, prior to the actual cut, should contact the number provided below.

Frontier requires the call be placed three business days prior to the confirmed Due Date (DD – 3). Once the pretest call is made and the due date is DD – 3, Frontier will provide a call back within 24 hours.

Hours of Operation: Monday thru Friday – 24 hours

Contact Title Contact Info
Provisioning Center Technician 877-398-1620 Option: 3