Expanded Interconnection (a.k.a. Collocation) is a service which allows customers to interconnect with Telephone Company Special Access and/or Switched Access facilities at Telephone Company locations.
The Competitive Local Exchange Carrier (CLEC) may request physical collocation or virtual collocation, or both, in Frontier central offices except in those that have space limitations, or where it is not technically feasible to provide a physical collocation arrangement. A single collocation arrangement may serve as the platform for interconnection to Frontier Access Services and Unbundled Network Elements (UNEs). Many CLECs are also Competitive Access Providers (CAPs) and utilize collocation arrangements for interconnection to access services as available per applicable tariffs.
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Topic | Contact Name | Contact Info |
|---|---|---|
| Level 1 | ||
| Collocation Applications Collocation Payments Collocation Status Collocation Billing | Collocation Processing Representative | WV.Collocation@ftr.com |
| Collocation Process Collocation MOP Contacts Collocation Intervals | Will Mainor | William.Mainor@ftr.com |
| Collo Circuit Inventory Connecting Services | Account Team | Sales Support Specialist |
| Level 2 | ||
|---|---|---|
| Collocation Applications Collocation Payments Collocation Status Collocation Billing | Erika Seiffer | Erika.Seiffer@ftr.com |
| Collocation Process Collocation MOP Contacts Collocation Intervals | Michelle Crull | Michelle.Crull@ftr.com |
| Level 3 | ||
|---|---|---|
| Collocation Applications Collocation Payments Collocation Status Collocation Billing | Aaron Thorp | Aaron.Thorp@ftr.com |
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