Why is my payment not showing on my account?

When a payment is received by Frontier, you will get a confirmation to your email or mobile telephone on file. If your payment is not reflecting in your current balance, please contact your financial institution to verify the payment has processed. Note that if a payment is made after the due date, then your next bill may not reflect this payment.

If you mailed a check, money order, or paid by a third-party, it can take 7-10 business days for delivery and a payment to reflect on your account.

You can find your current balance in the MyFrontier app, by signing in to your account or by calling our automated system at 800-917-7489.