Why am I being charged a paper bill fee?

If you are not enrolled in paperless billing, you will receive a $3.49/mo fee. This fee helps offset the rising costs of providing services, including the cost of paper and postage. To waive this fee, simply enroll in Paperless Billing by logging into your account, go to My Profile, and under My Accounts you will be able to manage your bill preference. For more assistance, check out the Choose paperless or printed billing article.