How do I troubleshoot problems?

Most often, rebooting your set-top-box will fix most TV issues.

To reboot your set-top-box from your remote control.

  1. Go to Menu then Customer Support.
  2. Select Top Support Tools then Reboot STB.

Or unplug your router for 30 seconds and plug it back in.

If this doesn’t fix the issue, make sure:

  • All router connections are correct and secure.
  • You subscribe to the On Demand programming you want to watch.
  • Your Network Interface Module (if you have one) is plugged in and all connections are secure.
  • Your Frontier-provided router is connected before the VoIP router (if you have one). Not doing so can degrade the quality of both your On Demand and internet service.

Get more support and troubleshooting tips.

Important: If you are using a Cable Card-equipped device, such as TiVo®, you cannot access On Demand content.