You’ll receive an email or text message with a QR code. This QR code can be used to return your equipment at a local The UPS Store^®.

How to return equipment through your local The UPS Store

No boxes or labels are needed. The UPS Store will pack your equipment, print shipping labels, provide a receipt and ship the equipment back to us.

1. Find a The UPS Store near you
2. Bring the equipment you need to return and have your QR code handy
3. A The UPS Store associate will scan your QR code to verify your equipment

How to return equipment from home

If you don’t have a The UPS Store nearby, you can request shipping boxes and mail the equipment to us. Here’s how it works:

1. Request your prepaid mailers and shipping boxes
2. We’ll send you boxes and a UPS return mailing label within 5-7 business days
3. Follow the enclosed instructions and pack your boxes
4. Take your packed boxes to an authorized UPS location for shipping. Be sure to get a receipt

Find an authorized UPS location near you.

You must return equipment within 30 days of completing your equipment return request. If we haven’t received your equipment within that time, you’ll be charged up to $500 for each unreturned device, depending on your model.