Outdated PBX systems and call center solution providers aren’t equipped to handle a remote employee base.
Unexpected spikes in call volumes? Your teams (and your systems) need an omni-channel contact center as a service platform to keep up.
Old, on-premises infrastructures require time, staff and management expenses.
Without a way to manage call data, it’s difficult to improve the customer experience.
Our cloud-based Contact Center as a Service is an omni-channel platform dedicated to getting customers answers without wasting time on hold. With built-in call recording, intelligent routing and connection to critical business applications all in one location, your agents have the tools and cloud contact center solutions they need to meet—and exceed—your customers’ expectations.
| The Frontier Difference and Why It Matters | |
|---|---|
| Centrally manage communication | Our contact center as a service solution brings together voice, chat and email in one convenient location means your agents can be more productive in getting customers the answers they need as soon as possible. |
| Technology that works for you, not against you | With intelligent routing and a network with 99.99% availability, you can efficiently manage calls, route to proper departments, and cater to your customers like never before. |
| Advanced recording and analytics | The ability to record interactions gives you key insights for coaching and compliance, as well as reference points to resolve issues in the future. |
| Always accessible. Always secure. | You can store, access and share historical data and sensitive information from the cloud (our cloud-based call center solution)—without having to sacrifice peace of mind. |
By clicking “submit”, you consent for Frontier and partners to use automated technology, including pre-recorded messages, cell phones and texts, to contact you at the number or email address provided. This includes if the number is currently on any Do Not Call Lists. This consent is not required to make a purchase.
Your internet access is everything. With Frontier, you get 99.99% availability and flexible speeds up to 100 Gbps* over our resilient Ethernet backbone.
A cloud-based unified communication and collaboration platform that connects your workforce across devices and locations.
