More and more enterprises are looking to unified, cloud-based communication solutions to modernize collaboration and customer outreach.
Known as unified communications as a service (UCaaS), it provides an all-in-one, cloud-based communication platform that’s easily scalable and cost effective. Best of all, it can upgrade an enterprise’s entire communication toolbox to positively impact employees and customers.
How does Unified Communications as a Service Work?
A traditional PBX phone system relies on a public switched telephone network (PSTN) phone lines to make and receive calls. When the internet took hold, VoIP (Voice over Internet Protocol) was created to use an internet connection to place calls instead of a phone line.
As that technology evolved, full communications suites emerged that provided not only voice calling but also messaging, chat, video conferencing and more. Today, UCaaS delivers advanced communication technology unified on a single platform.
What are the Benefits of UCaaS for Enterprises?
There are four benefits for organizations looking to implement a UCaaS solution:
While those might be the biggest benefits, there are many more that can impact your organization.
Modernize Your Communications with UCaaS
Communication not only impacts internal teams, it can influence customer satisfaction and vendor partnerships. UCaaS offers advanced tools combined into a single platform to help you maximize productivity and stay competitive.
Learn how Frontier UCaaS can change how you collaborate and communicate.